No! Don’t Stop…

Scene 1 (over the phone) :

+ : I think my card was overcharged last night..
- : Our log stated that you never touch in before you touched out at wimb.. may I know what happen?
+: It was game night, FlhmBrdwy station was so crowded, I missed the touching station and couldnt turn back..
- : Oh ok.. in that case, the trip should cost you 1.50 only, we’ll refund the overcharged amount to your card by the next working day.. just tell me which station you’ll use your card.. the amount will be debited to your card once you touch your card at that station..
+ : wow.. kewl… cheers..

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Scene 2 : (at highway office)

+ : Saya rasa kad saya kena terlebih caj lah..
- : Apa jadi, encik?
+ : Masa saya lalu tol SUB,i saya rasa masa sentuh kad tu tak ada pun bunyi tit-tit, tapi gate terbukak jugak.. bila saya masuk tol DMR, tau tau saya kena caj 40.00++..
- : Oh ok.. encik isi borang ni dulu.. selepas 20 hari bekerja, kalau encik tak dapat cek dari kami, sila telefon nombor ni..
+ : 20 hari bekerja?
- : aah.. jadik kami tolak caj SUB-DMR 1.00 dari kad encik, dan caj perkhidmatan 5.50..
+ : tapi.. baki kad saya cuma ada 7.00????????

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If you think scene 2 is simply because we don’t have the technology, the offices are not link with its online systems etcetera.. etcetera.. ? You are dead wrong.. for god sake, our country implemented world first smart-card ID, remember.. No way we are behind in term of technology..

it is actually a simple yet classic example of people/service driven vs money/profit driven business..

From a system designer/programmer point of view.. how come we can put our money into the so-called-smart-card from any merchant; but when come to refund, we have to go through all those trouble? shouldn’t it be paperless as well??

From business point of view.. why need to pay back the money now.. take some time.. hold it in FD.. we’ll get more from interest.. and furthermore think about how many will actually write-off the amount rather than go through all these process.. $$$$$$!! Hahahahhaaha..

The objective of smart card is to simplify process, people need not to pay over the counter, no traffic, smoother service so on and so forth..

In country #1; by using smart card, you’ll pay lesser.. much lesser than normal fare..

In country #2; by using smart card, you’ll pay same amount, in some cases you need to pay more; eg parking; additional 10% on top of normal fare.. topping up at 3 party merchant, additional 0.50..

that’s could be one of the reason why in country #2 highways; 10 toll-gates, 5 smart card => empty; 5 pay-as-you-go counter => jammed like hell..

same objective different implementation.. Gagal!!..