Privacy Policy

Welcome to Vzens ("App"). This Privacy Policy explains how we collect, use, store, and protect your information when you use Vzens. Please read this policy carefully before using the App. By using the App, you agree to the practices described here. This policy should be read together with any User Agreement or Terms of Service we publish for the App or related services.

1. Features Provided by the App

Vzens is a mobile commerce app focused on international flower shopping and delivery. Depending on your region, device, account type, and App version, features may include:

• Browsing flower products, categories, banners, and warehouse or region selections (for example Europe / China / international catalogs where offered)
• Searching products, viewing product details, photos, prices, and availability
• Creating and managing a shopping cart and wishlist
• Account registration and sign-in with email and password, or optional Google / Facebook sign-in where enabled
• Managing profile details, delivery addresses, and order history
• Checkout and payment through supported payment pages or webviews
• Order tracking and status updates where available
• Product reviews and ratings you choose to submit
• In-app customer support chat (including optional photo, camera, or voice attachments where you allow them)
• Push or local notifications for orders, promotions, or service messages you allow
• Invitation or referral deep links and marketing attribution where enabled
• Multi-language interface and general shopping preferences

2. Information We May Collect

Depending on the features you use and the permissions you grant, we may process the following categories of information:

2.1 Account and profile information

• Email address, password (stored in hashed or otherwise secured form by our auth systems), and display name
• Phone number and other profile fields you choose to provide
• Social-login identifiers and basic profile details returned by Google or Facebook when you use those sign-in options
• Session tokens needed to keep you signed in

2.2 Order, shipping, and payment-related information

• Shipping and billing addresses, recipient name, phone, company name (if entered), and delivery notes
• Cart contents, wishlist items, order history, and order status
• Payment method type, transaction status, and payment-provider references needed to complete checkout
• We do not store your full bank card number in the App. Card details are handled by the payment provider or hosted checkout page

2.3 Content you submit

• Product reviews, ratings, and optional review text or images
• Customer-support chat messages and files you attach (photos, camera captures, or voice notes)
• Invitation or referral codes you enter or share

2.4 Device and technical information

• Device model, operating system version, app version, language, time zone, and network type
• A push notification token, where you allow notifications
• Crash logs, diagnostic data, and basic usage or event statistics needed to keep the App stable
• Advertising or attribution identifiers where you allow tracking (for example Apple App Tracking Transparency on iOS), used to measure campaigns and improve shopping experience — not to show in-app ads
• Deep-link and install attribution data processed by partners such as AppsFlyer

2.5 Preference and settings data

• Language selection, warehouse or region preference, notification choices, and similar local or account settings
• Cached catalog or session data stored on your device to improve performance

3. Permission Usage

• Camera: used when you attach a photo from the camera in customer support chat, or where a feature explicitly needs capture
• Photo library / media images: used when you pick images for support chat or other upload features you start
• Microphone: used when you send a voice message to support
• Notifications: used for order, service, or promotional messages you allow
• Network access: used to load catalogs, sign in, place orders, process payments, deliver chat, send analytics or attribution events, and keep the App updated
• App Tracking Transparency / advertising ID (where applicable): used for attribution and performance measurement. The App does not display third-party ads inside the shopping experience
• Storage (Android, older versions where required): used to save or open files you download or share

You may revoke permissions in your system settings at any time. Related features may become unavailable afterward.

4. How We Use Information

• To operate the flower marketplace: browsing, cart, wishlist, checkout, orders, and delivery coordination
• To create and manage your account, verify identity, and keep you signed in
• To process payments, prevent fraud, and confirm transaction status with payment partners
• To ship orders and communicate about delivery using the addresses and contacts you provide
• To provide customer support and respond to chats or requests
• To send notifications you allow (order updates, service messages, or promotions)
• To measure marketing performance, deep links, and referrals (for example through AppsFlyer)
• To personalize catalog context such as warehouse, region, language, and currency where available
• To diagnose crashes, prevent abuse, and keep the App stable and secure
• To comply with applicable legal obligations

5. Third-Party Services

The App may integrate third-party SDKs or services to support functionality, including but not limited to:

• Cloud commerce / GraphQL backend and hosting infrastructure used to run catalogs, accounts, carts, and orders
• Google Sign-In and Facebook Login for optional social authentication
• Payment providers and hosted checkout / webview payment pages
• Firebase Cloud Messaging for push notifications
• AppsFlyer for attribution, deep linking, and marketing measurement
• Customer support tooling such as Chatwoot for in-app chat
• Apple App Store / Google Play services for distribution and platform updates
• Analytics, crash, or diagnostics partners reasonably needed to operate the service

These third parties may process necessary data under their own privacy policies. We only share information reasonably required for them to provide the requested service.

6. Data Storage and Security

• Account, order, address, and chat data needed for the service are stored on our servers or those of our processors
• Some preferences, session tokens, and cache data are stored on your device
• You can edit profile and address details in the App, sign out, or request account deletion where the App provides that option
• Uninstalling the App removes app-private local data on that device; server-side account and order records may remain as needed for legal, tax, or fulfillment purposes
• We apply reasonable technical and organizational measures to protect data against unauthorized access, loss, or misuse
• No method of transmission or storage is 100% secure; we cannot guarantee absolute security

7. Data Sharing and Disclosure

We do not sell your personal data to unrelated third parties. We may share information only where:

• Needed to fulfill an order (for example logistics or warehouse partners that deliver flowers)
• Needed for payments, authentication, notifications, support chat, attribution, or hosting
• You choose to share content yourself (for example a referral link or system share sheet)
• Disclosure is required by law, regulation, or legal process
• Needed to protect the rights, safety, or property of users, the public, or the App operator

8. Data Retention

We retain account, order, and support information for as long as needed to provide the App, complete deliveries, handle returns or disputes, comply with legal obligations, and enforce agreements. Purchase and shipping records may be kept as required by tax, accounting, or consumer-protection rules. Local cache and preferences remain on your device until you clear them, sign out where applicable, or uninstall the App. You can contact us to ask for deletion of personal data we hold, subject to applicable law and records we must keep.

9. Children's Privacy

The App is not directed to children under 13 (or the minimum age required in your jurisdiction). If you are a minor, please use the App under the guidance of a parent or legal guardian. Guardians are encouraged to supervise minors' app usage and permission settings. If you believe we have collected information from a child inappropriately, please contact us so we can take appropriate action.

10. Your Rights

• You can manage App permissions in your device settings
• You can edit your profile, addresses, and notification preferences in the App
• You can turn off notifications in system settings
• You can disconnect social login by using your provider settings and signing out of the App
• You can stop using the App and uninstall it at any time
• You can contact us to ask about access, correction, or deletion of personal data we hold, subject to applicable law

11. International Flower Commerce Notice

12. International Users

If you access the App from outside the country where our operators or service providers are located, your information may be transferred to and processed in other regions. By using the App, you acknowledge such transfers as reasonably necessary to operate an international flower commerce service.

13. Policy Updates

We may update this Privacy Policy from time to time due to business, legal, or technical changes. The "Last updated" date at the top will be revised accordingly. Continued use of the App after updates means you accept the revised policy. We encourage you to review this page periodically.

14. Contact

If you have questions about this Privacy Policy or how Vzens handles personal data, please contact us:

Email: [email protected]